We help you to significantly improve your customers’ experience
In this modern world where no more people keep their money in their personal safety box in their house, every single individual needs to keep and manage their money in the bank. More and more people are reluctant to drive to a physical bank outlet and to be in a long queue just to do a simple transaction. They prefer to transact in a much more convenient way, beyond office hours and geographical locations.
Our products and services have been proven in helping major banks and other financial institutions to enable their retail customers to conduct various banking activities and financial transactions securely and manageably. It enables bank to streamline their operation and let the people be more focused with the market expansion rather than being stuck with the old fashion routine.
Our retail internet banking solution (Infinet iBanking Retail) offers full fledge retail internet banking solution that is able to handle multiple accounts (all types of bank accounts as well as credit card accounts), multiple currencies and multiple language. It supports all type of inquiries, all type of fund transfers (within bank, to other banks and overseas transfers), all type of bill payments and purchases. It provides convenient features for the users such as overall view of customer financials and highly flexible user defined personalization.
Infinet iBanking Retail is not just helping your customers to do banking conveniently, more importantly it provides the entire data to analyze the customer behavior which opens opportunities for the bank to be closer with its customers.
- Supports multiple accounts (all types such as saving accounts, current accounts, time deposits, loan products, treasury products, investment products, bancassurance, wealth management products)
- Supports also credit card accounts (separate internet banking version for credit cards available)
- Supports multiple currencies
- Supports multiple languages
- Balance inquiry with consolidated accounts view
- Account statement – multiple views and downloadable (CSV and PDF)
- Online account openings
- All types of bill presentment and bill payment
- All types of top-ups and purchases
- Complete range of online intra and inter-bank fund transfer: SKN, RTGS, shared ATM networks, SWIFT
- Personalization features, such as: favorite transactions, manage account visibility, manage own limits, nickname for accounts, alerts, etc.
- Event-based notifications or alerts with multiple channels (email and SMS)
- Ability to save payment, purchase and transfer destinations
- Single or multiple/bulk fund transfers and bill payments
- Flexible mode of transaction processes: immediate, scheduled or recurring with expiration date
- Supports all major browsers, including mobile site for browser on mobile devices
- Interface to hard token (e.g., Vasco, RSA) or soft token system
- Full audit trail
- Back-office module (Support System)